Email and password
The most portable option. Use a unique password stored in a password manager rather than one reused across sites.
Account basics
Account & login help
This page explains general concepts only. KWG Guide Hub does not operate any game account system, cannot access or recover accounts, and never asks for passwords, OTPs or payment details.
Common sign-in methods
Most games offer one or more of the following.
Social or platform sign-in
Convenient, but your access depends on the linked account staying active and secure.
Guest or device accounts
Quick to start, easy to lose. Link a permanent method early if you want progress to survive a device change.
Keeping an account secure
Four habits that prevent most account loss.
Enable two-factor authentication
An authenticator app is stronger than SMS. It stops most credential-stuffing attacks outright.
Never share codes
Legitimate support teams never ask for your password or a one-time code. Anyone who does is attempting fraud.
Use official channels only
Recover access through the game's own help centre — not third-party 'recovery services', which are almost always scams.
Keep a recovery email current
An outdated recovery address is the single most common reason an account cannot be restored.
If you're locked out
- Use the official "forgot password" flow inside the app or on its website.
- Check spam folders for the reset message before requesting another one.
- Contact the publisher's help centre with your account identifier — never with a password.
- Ignore anyone offering paid recovery in comments, chat groups or DMs. See our safety page for common scam patterns.